User Guide

Thank you for chosing "Wagokoro Gift Koubou" this tiime.

This page contains overseas shipping information.

If you wish to ship outside Japan (overseas), please be sure to read this page before shopping.

Please refer to this page for usage guidelines on delivery to Japan.

How to order

Order Flow

We will explain the process from ordering to delivery.

 STEP 1 Chose the item and make an orer.

✔ Chose the items and add them to your cart.

  • Please choose options, for example: color, gift, insert name, paid option. After confirming ths information, please click the "add to the cart".
  • When you click "add to the cart" once, one item will be chosen. If you'd like to chose three items, please click three times.
  • If you'd like to check the content of cart or proceed to payment, please click "check the cart"
  • When you'd like to continue shopping, you can return to browsing other pages.

 Determine optional specifications in cart.

  • When "gift wrapping" is selected as an option,  a red button labeled   "please inform the details" will appear next to the product name/option. Please click here and enter detailed information.
  • After entering the details and pressing the  "Confirm"button, the red color will change to a green "Completed" button.
  • If there is any missing information, it will not turn green, so please click on the red "Please inform the details" button and check for any missing information.
 Chose the delivery destination.

  • After confirm the price, please click the "Next" button, the shipping cost will be determined.

STEP2  Customer information Enter necessary information and go to the order confirmation screen.

✔ Please enter necessary items on the order form and proceed to the order completion screen.
  • Please enter shipping destination information and payment information. The page that sends credit card information adopts SSL and keeps security. Please use with confidence.
  • Paying by PayPal is acceptable.

  Check "I agree to the terms and conditions"

※ As soon as the order is completed, the order date, the order number, details of the order [Subject: 【Wagokoro Gift Koubou】 Order Details Confirmation (Automatic Reply)】will be sent by email to your order email address. Please keep this email as it will be necessary for inquiries.

STEP3   Order confirmation email.

  • We will send order confirmation email 1 - 2 days later after order confirmation.
  • Processing will start immediately after receiving your order. Cancellation is not acceptable after sending the order confirmation email.
  • Please note that We may send you various kinds of information from our company to the e-mail address from your order form. If you wish to stop this information, you can click on the email delivery stop when the guide email arrives.

STEP4   Delivery

  • We will deliver goods from Japan to selected places all over the world.

※ When shipping overseas, it will be tax exempted.The price is mentioned without tax.

※ Whichever language you choose, it is a system will automatically choose whether the items include tax or not depends on the desitination.

Available countries & areas


Hong Kong, Taiwan, China, Singapore, Malaysia, Korea, Guam, Saipan, Macao, Mongolia, Indonesia, Vietnam

, Cambodia, Sri Lanka, Thailand, Bangladesh,Laos

(It's treated in the part area) India, Nepal, Pakistan, Philippines, Bhutan, Brunei, Myanmar,Maldives

Oceania North America / Central America / the Near /Middle East

The United States of America, Canada, Australia, New Zealand, New Caledonia, the Papua New Guinea, Fiji, El Salvador, Mexico, Cuba, Costa Rika, Jamaica, Trinidad and Tobago, Panama, Barbados, Honduras, the United Arab Emirates, Israel, Iraq, Iran, Oman, Qatar, Kuwait, Cyprus, Saudi Arabia, Syria, Jordan, Turkey,Bahrain

(It's treated in the part area) Solomon

※Australia excludes Christmas, Cocos, Norfolk, Lord Howe Island.

※New Zealand excludes Ross Dependency (160 degrees to 150 degrees east longitude, Antarctic region of 60 degrees or less latitude).

※The United States excludes military bases in the United States whose head three digits begin with 090-098, 962-966 and 340.


United Kingdom, France, Germany, Italy, Ireland, Iceland, Ukraine, Estonia, Austria, Netherlands, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Norway, Hungary, Finland, Bulgaria, Belarus, Belgium, Poland, Portugal, Malta, Latvia, Lithuania, Romania, Luxembourg

(It's treated in the part area) Azerbaijan, Russia

Britain excludes overseas territory.

Denmark excludes Greenland and Faroe Islands.

※France excludes overseas territories. (Extra charge for some areas only)

South America / Africa

Algeria, Uganda, Egypt, Ethiopia, Ghana, Sierra Leone, Djibouti, Zimbabwe, Senegal, ivory Coast, Tunisia, Togo, Nigeria, South Africa, Mauritius, Morocco, Rwanda, Argentina, Brazil, Peru, Venezuela, Uruguay, Ecuador, Colombia, Chile, Paraguay

(It's treated in the part area) Gabon, Kenya, Sudan, Tanzania, Botswana, Madagascar, Minami Sudan

Duty Free

When you ship outside Japan (overseas), it is tax-exempt. When viewing sites other than Japanese notation, it is clearly stated in the tax exclusion display.

Sales price and paymet

For oversea payment, you may use credit card / PayPal.

◇ Credit (Visa / Master Card / American Express / JCB / Diners)

◇ PayPal 

  • Price may be changed without any advance notice depends on makers / purchasers situation.
  • Please understand bank Transfer, Cheque etc. cannot be used.
  • Payment currency is Japanese Yen.
  • Exchange rate is determined by credit card company.

Japanese overseas delivery fee

Delivery cost varies depends on the destineted country / region.

Please understand that packing material weight will be added according to product weight.

Shipping Fee
Oceania・North America・Central America・Middle East / Europe
South America / Africa
 Up to 500g
Up to 1.0kg
Up to 1.5kg
Up to 2.0kg
Up to 3.0kg
Up to 4.0kg
Up to 5.0kg
Up to 6.0kg
Up to 7.0kg
Up to8.0kg
Uo to 9.0kg
Up to 10.0kg

  • Total price is determined shipping fee + delvery charge. 
  • Shipping fee includes document preparation, packing fee.

About weight calculation.
  • We will calculate the items' weight based from item box weight(item inside) + material Weight.
Item Weight (g)
Material Weight(g)


  • Normally, items will be sent 5 - 7 business days later sending the order confirmation email.
  • However, we have obtained further arrangements for your name-added products, out-of-stock items, out-of-stock items and so on. In case shipment is delayed, we will contact you in advance.
  • Please check the indication of standard shipment at the page of items.
  • Please note that delivery on destinated date is not possible.
  • Please note that if you order more than 2 items, if the items can be bundle in one box, items will be despatched after all items are ready.
  • We will inform you of the official shipping schedule date by "Order confirmation email".
  • Dispatch may be delayed due to circumstances such as contents of your order, stock situation and year-end and New Year holidays, or holidays in Japan.
  • Depending on the country / region, product delays may occur beyond the number of days normally expected due to the effects of natural disasters, warfare, incidents, accidents, etc, inspection situation of customs clearance etc.
  • Parcels, EMS may be delivered through window of Delivery Bureau depending on the country of the addressee. Please note. Tariffs etc. (import tax, value added tax, customs fee etc.) may be required separately depending on the country and region. In that case, we will charge you.

Estimated time from shipping to delivery.

  • Asia ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・    About 3 - 6days
  • Oceania / North America / Central America / Middle East / Europe ・・・・ About 3 - 7days
  • South America / Africa ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・   About 4 - 12days

We will inform the slip no. to the registerd email address after shipping out the item.

Shipping company information

  • In case of deliverying by air. Shipping company will is EMS, SAL, Yamato. We will chose the one of the those.
  • Please understand that customer may not chose the shipping company.
  • About the delivery status, please ask the shipping company. We will inform you of the shipping company and reference no. by notification email. ( reference no. will be informed when the item is shipped out)
  • As long as we have completed necessary procedures at our site, we will not take any responsibility if the goods do not arrive.

The restriction you ordered, cancellation and confiscation by the customs.

Orders may not ne accepted for the following reasons, resons won't be specified in some cases.

Especially foods subjects to import restrictions import in the country or regions. We suggest customer to research before order.

We (Wagokoro Gift Koubou, transport company, and post office) will not be responsible regarding confiscation by local customs or the imposition tariffs etc.

Please check terms of service for more detail.

  • Total Price of ordered items
  • Discontinuation / termination of products /  out of stock
  • Sending area / address, local political situation · customs clearance · transportation situation
  • Other reasons

Cancellation return and an exchange

Order confirmation email will be sent in 1 - 2 business days after order.

  • After confirming order confirmation mail, cancellation is not possible,  since procurement of goods starts.
  • Return items are not accepted unless defects / mistake of items. In that case, please return the items and order again.
  • In caase returining items without any prior contacts, refunding would not be accepted.
  • About returning items, please check "Returing items from customer"
  • Although we are making every effort to control, store and deliver items, we are accepting replacement / free repair if the items we delivered are defective or if damage has occurred by any chance.Please state us the contents of defect by email when you contac us.(We will accept returnin limit to within 7 days after delivery, and items are unused).
  • Returned or exchanged due to breakage of goods caused by opening inspection by customs cannot be accepted.

 Returing items from customer.

  • In the case of return of customer convenience, please contact us by e-mail within 7 days after goods arrival, with product unused / unopened. Even if you return the item without prior notification, return can not be accepted.
  • Please understand that returned goods can not be accepted if there is damage, scratches, dirt etc of the product packing due to customer's handling.

In the following cases, returned goods can not be accepted.

  • Products stated with ordered goods.
  • Products processed specially (such as name placement, custom-made processing)
  • Items that have passed 8 days or more after delivered.
  • Items that have been opened from the box / used.
  • When the total fee exceeded the refund amount.
  • When we judge we can respond.

About the return cost

  • Please bear 700 yen (tax included) as a return fee. In addition, return shipping fee, delivery charge fee, refund fee (transfer, remittance, etc.) etc will be borne by the customer.

How to refund

  • After confirming the arrival of the items, we will refund by bank transfer.
  • In the case of returned goods due to customer convenience, it will be the refund fee, return shipping fee, commission will be deducted from refund amount.

Using products

Please read the items carefully before using the product, please use.

We will not take any responsibility for any damage caused by the use of the product.


Inquiries from overseas are only for e-mail correspondence. Please understand beforehand that Japanese and English can be handled.